Once you have submitted your request, a representative from ImranMed Instruments must authorize the return and issue an RA (Return Authorization) number. Do not ship any product back without an RA number. Returns received without prior authorization will be refused.
Product that was damaged upon receipt or has a cosmetic defect needs to be communicated within 5 business days of customer receipt. Photos of damage must be provided.
Other requests for returns due to functional defects or quality issues that impact the usability of the unit can be returned for a full refund within the warranty period. ImranMed Instruments will cover the cost of original shipment and provide a prepaid shipping label for the return.
ImranMed Instruments reserves the right to determine whether an item will be accepted as having a functional defect, quality issue or as damaged goods. If, upon return, it is deemed that the unit was functioning properly then the return will be subject to a 20% restocking fee.
Requests for returns due to customer error will only be accepted within 30 days of original shipment date and a 20% restocking fee will be charged.
Freight/shipping charges will not be credited.
Restocking fees cover inspection, testing, sanitization, and repackaging costs for returned medical equipment. This ensures we can maintain competitive pricing while upholding strict quality standards for all customers.
The 5-day window allows us to file claims with shipping carriers promptly and ensures damaged equipment is identified before use in clinical settings. Early reporting protects both you and future patients.
We understand healthcare facilities are busy, but we ask that you inspect products as soon as possible upon receipt. If extenuating circumstances prevented inspection, contact us immediately and we will review your case.
All returns are tested by our certified technicians against manufacturer specifications. If equipment performs to spec, it is not considered defective and customer-error return terms apply, including the 20% restocking fee.
After 30 days from shipment, returns due to customer error such as wrong item ordered or changed mind are not accepted. ImranMed Instruments reserves the right to not provide a refund outside this window.
Customer error includes ordering the wrong model or manufacturer, deciding upon receipt that you did not want the item, ordering duplicate equipment, or any return reason based on customer preference rather than product defect.
The 20% restocking fee and any related shipping charges deemed customer expense will be deducted from your refund. You will receive an itemized statement showing the original amount, deductions, and final refund total.
We will need to collect payment for the new product first. Once we receive the incorrect product in resellable condition, we will issue a refund less any applicable restocking and shipping fees. Contact sales to arrange an exchange.
